MartSpace - Your Global B2B2C Marketplace

Last updated: November 18, 2025

1. Overview

At MartSpace, we strive to ensure customer satisfaction with all transactions. This Refund Policy outlines the terms and conditions under which refunds may be issued for products, services, and subscriptions purchased through our platform.

This policy applies to all transactions conducted on MartSpace, including but not limited to product purchases, subscription fees, service charges, and platform fees.

2. Eligibility for Refunds

Eligible for Refund

Products that are defective, damaged, or not as described
Products that have not been delivered within the specified timeframe
Duplicate payments or billing errors
Subscription cancellations within the refund period
Services not rendered as agreed upon
Unauthorized transactions

Not Eligible for Refund

Products that have been used, opened, or damaged by the customer
Digital products or services that have been accessed or downloaded
Custom-made or personalized products (unless defective)
Subscription fees after the refund period has expired
Change of mind or buyer's remorse (unless specified otherwise)
Products purchased from third-party sellers (subject to seller's policy)

3. Refund Timeframes

Standard Refund Period

Most refund requests must be submitted within 30 days of the purchase date or delivery date, whichever is later. Refunds will be processed within 5-10 business days after approval.

Subscription Refunds

Subscription cancellations and refunds must be requested within 7 days of the initial subscription or renewal date. Partial refunds may be available for unused portions of the subscription period.

Digital Products

Digital products are generally non-refundable once accessed or downloaded, unless they are defective or not as described. Refund requests must be made within 14 days of purchase.

4. How to Request a Refund

Submit a Request

Log into your MartSpace account and navigate to your order history. Select the order you wish to refund and click "Request Refund". Alternatively, contact our support team at refunds@martspace.co with your order number and reason for refund.

Provide Information

Include your order number, purchase date, reason for refund, and any supporting documentation (photos, screenshots, etc.) that may help us process your request.

Review Process

Our team will review your request within 2-3 business days. You will receive an email notification regarding the status of your refund request.

Refund Processing

Once approved, refunds will be processed to the original payment method. Processing times vary by payment provider but typically take 5-10 business days.

5. Refund Methods

Original Payment Method: Refunds are typically issued to the original payment method used for the purchase.
Credit Card: Refunds appear on your statement within 5-10 business days after processing.
Bank Transfer: Bank transfers may take 7-14 business days to reflect in your account.
Digital Wallets: Refunds to digital wallets are usually processed within 3-5 business days.
Store Credit: In some cases, refunds may be issued as store credit, which can be used for future purchases.

6. Return Shipping

Important Return Information

For physical products requiring return, customers are responsible for return shipping costs unless the product is defective or the return is due to our error. Return shipping labels may be provided in certain cases.

Products must be returned in their original condition with all packaging and accessories
Return shipping costs are the customer's responsibility unless otherwise stated
We recommend using a trackable shipping method for returns
Refunds will be processed only after we receive and inspect the returned product

7. Third-Party Seller Refunds

For products purchased from third-party sellers on MartSpace, refund policies may vary. Each seller may have their own refund policy, which will be displayed on their product pages.

Review the seller's refund policy before making a purchase
Contact the seller directly for refund requests related to their products
MartSpace may mediate disputes between buyers and sellers if necessary
Platform fees may be refunded separately from product refunds

8. Partial Refunds

In certain circumstances, partial refunds may be issued:

When only part of an order is returned or cancelled
For subscription services with unused portions
When products are returned in used or damaged condition (subject to inspection)
For bundled products where only some items are returned

9. Disputes and Appeals

If you disagree with a refund decision, you may appeal by:

Contacting our customer support team with additional information or documentation
Submitting a formal dispute through your account dashboard
Escalating to our dispute resolution team for review
Involving payment processors or relevant authorities if necessary

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically.

Your continued use of MartSpace after any changes to this policy constitutes acceptance of those changes.

Need Help?

If you have questions about our Refund Policy or need assistance with a refund request, please contact us:

Email: refunds@martspace.co
Support: support@martspace.co
Phone: Available through your account dashboard